This version of our Privacy Policy will be effective as of April 2nd 2025.

AbbevilleAU processes personal data of Users that visit our Online Platform and use our Service. In this privacy policy, we would like to inform you of what personal data we process and why. AbbevilleAU is the data controller in respect of the processing of your personal data.

Read this information carefully so that you understand how we process personal data and what your rights are.

1. What kind of information does AbbevilleAU use?

There are two general categories of information we collect and/or ask for.

Information you give us

We process data we receive from you. For instance, when you register as a User or when you contact our customer care department.

Profile information. In addition, to enable you to use our Service and enable us to perform the Service, we will ask you to provide certain information, such as your full name, email address, telephone number, address, date of birth, bank account number and, if applicable, the VAT number of your company.

This information is required for us to contact you but also to make sure you can receive any payments or refunds.
Communication information. When you contact Customer Support or when they contact you, we collect information about the reason of such contact and all information you provide to us over the phone or email. We may review, scan or analyse such communications for fraud prevention, risk assessment, investigation and support purposes.
Other information. We may ask you to provide us with feedback about our Service through an email or online survey. We greatly appreciate any feedback and will only process personal data (such as your email address or User ID) which may be collected by us or by our service provider for internal analytical purposes to enhance our Services.

Information we collect automatically

Cookies. We also use cookies (small text files sent by your computer each time you visit our Online Platform) or techniques similar to cookies such as mobile advertising ID numbers on our (mobile) website and app. These techniques enable us, for example, to recognise you, to store your language preferences and settings and to expedite your access to the Online Platform on our website and our app. Please read our Cookie Statement for further information about how and why we use cookies.

2. For what purposes does AbbevilleAU use the information?

The provision of our Service

We use your data firstly in order to fulfil our contractual obligations to you, and to ensure that our Service is provided to you in the best possible way. In this regard we use your data to:

Enable you to access and use our Online Platform, including payment features

Display the Online Platform in a format that corresponds with your internet browser and the device you use

Provide customer service to you via various channels, such as email and phone

Send you status updates, invoices and/or payment reminders by email, SMS, Whatsapp, any other direct messaging or push notifications

Keep our internal administration in order

We want to make our Online Platform attractive to all of our Users. Therefore it is in our legitimate interest to find out what you click on and what you think about our Service.

In this light we process your data to:

Offer and/or inform you about extra services, events, offers, promotions and benefits

Maintain contact via mail, telephone or SMS (or any other direct messaging) or for answering questions

Invite you to provide us with feedback about our Service

For improving navigation on our Online Platform
Ensure and maintain a trusted and safe Online Platform
it is also in our legitimate interest to ensure and maintain a trusted and safe Online Platform. We may also have to process and store your data to comply with legal obligations. For these reasons we process personal data to:

Prevent, trace and counter fraud or any other unlawful use of the Online Platform or Service

Register, mediate and resolve possible disputes or irregularities

Comply with our legal obligations, such as keeping records, and comply with any duties in the context of criminal or other investigations by competent authorities

Enforce our Terms and Conditions and other policies

3. When will information be provided to third parties?
We may engage processors. These are third parties that perform services for us and, in that context, also process personal data. For example, processors may provide us with payment, advertising, customer or sales support services, support us in sending emails or analysing feedback and assist us in securing the Online Platform against fraud. Processors have a duty to maintain confidentiality and may only use the specific data for providing services to us on our instructions.

To ensure safe payment we use Stripe as third party payment service provider. We use Stripe to process most payments made to us and to other Users. In such event your payment information, such as your name, bank account number, date of birth and, if applicable, Chamber of Commerce and VAT identification number will be transmitted to Stripe via an encrypted connection. Stripe uses and processes such information in accordance with Stripe’s Privacy Policy .

Third parties to whom we provide your data may be located outside the European Economic Area or they may use servers that are located outside the European Economic Area. The level of protection may be lower in those countries than in the European Economic Area. In such event and where necessary we will ensure that there is a legal basis for such a transfer and that adequate protection of your data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities and by requiring the use of other appropriate technical and organisational information security measures.

When we are (legally) obliged to or need to enforce our Terms and Conditions We may also disclose your data to third parties:

To comply with statutory obligations, such as court orders

To cooperate with authorities such as the police or tax authorities

4. How can you control your information?
When you have provided your consent for certain use of your data by us, e.g for sending you marketing emails, you can easily withdraw your consent. You can do so through your Account or by clicking on an ‘unsubscribe’ link in an email.

5. What should you do in case of a privacy violation?
If you think we have infringed your privacy rights, we kindly ask you to notify us by sending an email to workshop@abbevilleau.com This enables us to investigate the matter as soon as possible. You can also lodge a complaint at the relevant national supervisory authority.

6. Can this Privacy Policy be changed?
AbbevilleAU is entitled to amend or supplement the Privacy Policy at any time by posting the amended Privacy Policy on the Online Platform. The most up-to-date version of the Privacy Policy can be found on the Online Platform. We will notify you by email in the event that an amendment or supplementation will significantly affect your rights.

7. Contact
If you have questions regarding this Privacy Policy, you can contact us at any time using the following contact details: studio@abbevilleau.com

Thank you